CANCELLATION:

We ask for 24 hours notice cancellation for all appointments. If an appointment is canceled within 24 hours or the guest fails to show up, there will be a 50% of service amount charged.

LATE ARRIVALS:

Please allow extra time for traffic and parking to arrive at your scheduled time. Each appointment is scheduled according to your specific needs. If you arrive late, we may not have time to complete your service 100% and we will have to reschedule you to another date/time that will accommodate the entire service process.

SERVICE ADJUSTMENT:

We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 10 days of your visit and we will be happy to offer an adjustment with no additional charge. Any additional services rendered apart from the adjustment of your original service(s) will be charged at their regular price(s). Payment for additional services is due at the time of your adjustment. Because beauty is in the eye of the beholder and hairdressing is an art form (and not the sale of a physical product), a certain degree of opinion and subjectivity is always involved in the process. As a result, aside from our willingness to perform an adjustment within a two week window, no monetary refunds will be issued for services rendered. No exceptions.

RETAIL RETURN:

Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full credit for 90 days from your initial purchase.